The Implementation and Benefits of Telework in Various Sectors: Reality or Rhetoric?
This article explores the concept of telework, defined as work performed outside the traditional office, using technology to accomplish professional tasks. Initially designed to meet the needs of continuous customer support and to foster technological advancement, telework has been widely adopted by organizations due to its benefits, such as increased productivity, reduced operational costs, decreased traffic, and lower pollution. However, studies have highlighted significant challenges, such as employee feelings of isolation and the lack of effective managerial strategies to ensure connectivity and efficiency in remote work. Furthermore, the inadequate preparation for both the implementation and ongoing support of telework programs has become obvious. This article examines the implementation of telework and its benefits across various HoReCa organizations well equipped with digital tools and platforms, aiming to determine whether it represents a tangible reality or merely a management rhetoric by highlighting, within SWOT analyses, the advantages and challenges associated with this transition brought about by the adoption of telework.
